911 Award

To Rose White Executive Director
Loudon County E-911,

On behalf of NENA and the Education Advisory Board, we are honored to present Loudon County Emergency Communications District with the prestigious Partner in Education Recognition Award. This distinguished accolade—awarded to only ten agencies nationwide—celebrates your outstanding dedication to education and excellence in service. Congratulations on this well-deserved recognition! 

Your agency will be spotlighted at the June annual conference in Long Beach, CA. Please let us know if someone from your agency will attend to receive the award. We also show a video before the award is given. We will need to arrange a video interview in the next few weeks. 

Again, congratulations on this achievement, and thank you for your dedication to the industry and, more importantly, to your staff. Investing in your personnel ensures the best service to your citizens and responders.   

Sincerely, 

Lisa Fulton

911 Board,

I am excited to share the email above from the National Emergency Number Association (NENA) in reference to Loudon County 9-1-1 being presented their prestigious PIER award! As Mrs. Fulton’s email states, Loudon County is the 10th agency nationwide, and will be the 3rd in Tennessee to receive this award. I have listed the eligibility criteria below. 

The NENA Partner in Education Recognition (PIER) Program honors PSAPs with an exceptional dedication to education. To receive a PIER certificate, an agency must demonstrate a commitment to improving the knowledge, skills, and abilities of all employees, from new hires to center leadership, through continuous and ongoing professional-development activities.

Rose White, ENP, RPL
 Executive Director
Loudon County E-911

Eligibility Criteria

Required: 

  • 70% or greater of PSAP Operations staff are individual or group members of NENA.    
  • At least half (50% or greater) of the Operations management team are certified Emergency Number Professionals (ENPs) 
  • At least half (50% or greater) of the supervisory team have completed the 9-1-1 NENA Center Supervisor Program.
  • The PSAP uses a basic telecommunicator training program that meets or exceeds the Recommended 911 Minimum Training Guidelines for Telecommunicators, such as NENA’s Telecommunicator Core Competencies course.
  • The PSAP demonstrates a commitment to continuing education by requiring a minimum of twenty-four hours of continuing education every two years for all telecommunicators. 
  • The PSAP meets or exceeds the requirements in the NENA/APCO Standard for 9-1-1 Call Processing. 
  • The PSAP meets or exceeds the requirements in the NENA/APCO Standard for the Establishment of a Quality Assurance and Improvement Program for Public Safety Answering Points

And at least one of the following:

  • At least half (50% or greater) of the Operations management team have completed the NENA Center Manager Certification Program (CMCP).
  • At least half (50% or greater) of agency CTOs and Training Coordinator(s) have completed the NENA CTO Training Program.
  • At least half (50% or greater) of PSAP telecommunicators have received their NENA Excellence in Dispatch (EID) Certificate.
  • At least six hours of NENA-delivered training (in-person or online) for each PSAP Operations Staff within the last two years.

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4/23/25